OneWeb Incident Manager

This connector allows you to create and update incidents on the OneWeb environment.

Version Info

Range	Key Features	Based on	System Impact
1.0.0.x [SLC Main]	Initial version	-	-

Product Info

Range	Supported Firmware
1.0.0.x	N/A

System Info

Range	DCF Integration	Cassandra Compliant	Linked Components	Exported Components
1.0.0.x	No	Yes	-	-

Configuration

Connections

HTTP Connection

This connector uses an HTTP connection and requires the following input during element creation:

HTTP CONNECTION:

• IP address/host: The polling IP or URL of the destination.
• IP port: The IP port of the destination (default: 443).
• Device address: The bus address of the device. If the proxy server has to be bypassed, specify BypassProxy.

Initialization

Go to the Settings page and set the Username and Password for the HTTP connection (parameters 100 and 102).

Redundancy

There is no redundancy defined.

Web Interface

The web interface is only accessible when the client machine has network access to the product.

How to use

The parameter with ID 11 can be used to send new incidents or incident updates to the OneWeb environment. When you have set this parameter, a request will be sent to the system. In the Examples section below, you can find examples of such requests.

On the General page of the element, you can check the incidents that were reported as well as information about failed requests.

Examples

New request:

   {

       "requestBody": {

           "shortDescription": "DataMiner Test",

           "description": "From 2pm yesterday, Sintra_SNP has been faulting",

           "impact": "Significant",

           "urgency": "High",

           "locationDescription": "Sintra",

           "configurationItemName": "Sintra_SNP",

           "categoryName": "Ground",

           "subCategoryName": "CGI",

           "comment": {

               "commentary": "Please, update me on the status",

               "raisedBy": "Test"

           },

           "externalReference": "TG09L8",

           "workforceIdentityId": "test@tester.com",

           "timeOccurred": "2021-07-05T18:09:11.604Z"

       }

   }

Update request:

   {

       "id": "INC0065422",

       "action" : "update",

       "requestBody": {

           "shortDescription": "DataMiner Test2",

           "description": "From 2pm yesterday, Sintra_SNP has been faulting",

           "impact": "Significant",

           "urgency": "High",

           "locationDescription": "Sintra",

           "configurationItemName": "Sintra_SNP",

           "categoryName": "Ground",

           "subCategoryName": "CGI",

           "comment": {

               "commentary": "Please, update me on the status",

               "raisedBy": "Test"

           },

           "externalReference": "TG09L8",

           "workforceIdentityId": "test@tester.com",

           "timeOccurred": "2021-07-05T18:09:11.604Z"

       }

   }

New request with an example of alarm information:

      {

          "alarm": {

              "id": "151598/695/1471",

              "properties": [{

                      "name": "ServiceHUB ID",

                      "value": "ID123"

                  }, {

                      "name": "ServiceHUB URL",

                      "value": "An url information"

                  }

              ]

          },

          "requestBody": {

              "shortDescription": "DataMiner Test",

              "description": "From 2pm yesterday, Sintra_SNP has been faulting",

              "impact": "Significant",

              "urgency": "High",

              "locationDescription": "Sintra",

              "configurationItemName": "Sintra_SNP",

              "categoryName": "Ground",

              "subCategoryName": "CGI",

              "comment": {

                  "commentary": "Please, update me on the status",

                  "raisedBy": "Test"

              },

              "externalReference": "TG09L8",

              "workforceIdentityId": "test@tester.com",

              "timeOccurred": "2021-07-05T18:09:11.604Z"

          }

      }