Table of Contents

SatPort Incident Manager

About

The purpose of the SatPort Incident Manager connector is to listen to the ticketing application. When a new ticket is detected, the connector automatically attempts to forward it to iPaaS.

iPaaS (Integration Platform as a Service) is a cloud-based integration layer that connects different applications, systems, and data sources. In this case, it acts as a bridge between the ticketing system and the external platform ServiceNow, enabling seamless data exchange and automation.

Configuration

Connections

HTTP Connection – Main

This connector uses an HTTP connection and requires the following input during element creation:

HTTP CONNECTION:

  • IP address/host: The iPaaS endpoint URL (e.g., https://apim-integration-dev-weu.azure-api.net/itsm/tickets).
  • IP port: The port of the destination (e.g., 443).

Initialization

After configuring the iPaaS URL, the following parameters must be set on the General page:

  • Tenant ID: The GUID of your tenant (provided by the APIM Administrator).
  • API App ID: The GUID of the APIM Front registration (provided by the APIM Administrator).
  • Client ID: The GUID of your app registration in Azure (provided by the APIM Administrator).
  • Client Secret App: The client secret of your Azure app registration (provided by the APIM Administrator).
  • Subscription Key: The Ocp-Apim subscription key (provided by the APIM Administrator).

How to Use

When you start using this connector, first provide all required input parameters described above, and verify the Authentication parameter. Once this parameter shows OK, this means that the connector has successfully communicated with iPaaS and retrieved a valid token. This token is automatically used whenever a new ticket is sent to iPaaS.

Ticket Forwarding Behavior

When a ticket is created in the ticketing application and its External Owner matches the connector’s element name, the connector identifies that the ticket is intended for it and automatically forwards it to iPaaS. From there, iPaaS creates the corresponding ticket in ServiceNow.

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