Table of Contents

TDF Site Activities

About

The TDF Site Activities connector integrates with the ServiceNow REST API to provide real-time visibility into ticketing activities. It enables operators to monitor technician presence, incident tickets, maintenance planning, access requests, and site notes.

Key Features

  • Technician presence on site: View technician on-site presence with timestamps and details.
  • Incident tickets: Monitor active and historical incident tickets with impact assessment.
  • Plan maintenance tickets: Track scheduled maintenance activities.
  • Technician move on site: Follow technician deployment requests.
  • Access requests: Monitor site access requests for the current day.
  • Site notes: Display operational notes attached to sites.
  • Site incident overview: View aggregated incident counts per site.
  • Polling manager: Fine-tune polling intervals for each data set.

Use Case

Challenge: Site operators lack a unified view of ticketing activities across multiple TDF sites, requiring repeated logins to ServiceNow to check technician availability, ongoing incidents, and maintenance schedules.

Solution: The connector polls ServiceNow tables and displays technician presence, incidents, maintenance tickets, access requests, and site notes on dedicated DataMiner pages with configurable polling intervals.

Benefit: Operators get a real-time overview of all site activities in one place, enabling faster decision-making and reducing manual checks.

Technical Reference

Note

For detailed technical information, refer to our technical documentation.

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