Verizon ETMS Platform
This connector integrates the Verizon electronic ticket management system (ETMS).
About
This connector interacts with the ETMS Platform via Apigee endpoints.
Version Info
| Range | Description | DCF Integration | Cassandra Compliant |
|---|---|---|---|
| 1.0.0.x [SLC Main] | Initial version | No | Yes |
| 1.1.0.x | New proxy DLL integrated | No | Yes |
| 1.2.0.x | Uses Apigee to interface with ETMS | No | Yes |
Product Info
| Range | Device Firmware Version |
|---|---|
| 1.0.0.x | 18.8.1.1.August18 (Wed, Aug 08 2018 20:09 GMT) |
| 1.1.0.x | 19.7.1.3.July19 (Wed, Jul 10 2019 23:32 GMT) |
| 1.2.0.x | Apigee |
Installation and configuration
Creation
HTTP Main connection
This connector uses an HTTP connection and requires the following input during element creation:
HTTP CONNECTION
- IP address/host: https://oa-uat.ebiz.verizon.com
- IP port: 443
- Bus address: ByPassProxy
Configuration of Authentication
On the Configuration page, you can enter the Username, Password and API Key to authenticate with the ETMS.
You must provide a value in the Route To parameter to specify which environment the requests will be sent to.
The Service Account must be set to True if Username and Password belong to a service account, otherwise this must be set to False.
The Ticket List ID contains the ID of the ticket list that the connector will poll from and populate the Ticket Overview table with.
Configuration of ETMS Integration
With the Element Type, you can configure whether the connector should act as front end or back end.
- Frontend (1): Can poll all the tickets and show them on the Ticketing page. The front end is also responsible for the communication with the DataMiner Ticketing system.
- Backend (1+): Responsible for the processing of incoming tickets and updates towards the ETMS.
When the element is acting as back end, you can enable/disable the Ticket Handling. If this is disabled, no communication is allowed via the ETMS.
Usage
General
This page contains statistics for all the tickets on the ETMS:
- Total Tickets: Total number of tickets.
- Managed Tickets: Number of tickets managed by AutoVSATDataMiner.
- Circuit Up/Down: Number of tickets of circuit up/down.
- Circuit Performance: Number of tickets of circuit performance.
- Circuit Network Connectivity: Number of tickets of circuit network connectivity.
- Infrastructure Up/Down: Number of tickets of infrastructure up/down.
- Infrastructure Performance: Number of tickets of infrastructure performance.
- Infrastructure Network Connectivity: Number of tickets of infrastructure network connectivity.
Ticketing
This page is only visible for an element configured as front end and gives an overview of all the tickets. The Refresh Time parameter allows you to select the polling time for the ETMS tickets.
Right-clicking a row in the Ticket Overview table will display a context menu where you can select Show Activity Log. This will copy the full activity log of the Activity Log parameter.
Configuration
The Connection Status provides information about the authentication towards the ETMS.