Questions related to commercial models
Can different commercial models exist in the same organization?
Yes. Licensing is at DataMiner System level. An organization can have a system based on the perpetual model and another based on usage.
Can I transition my perpetual licenses into subscription?
Yes. Get in touch with your Account Manager.
Are there any sign-up fees or one-time fees for usage-based models?
No.
How is monthly usage of "data collection and control plane" calculated?
The sum of the maximum number of active Managed Objects (for Managed Objects with 100+ metrics) and metrics (Managed Objects under 100 metrics) at any given time. Metering follows the 95% percentile (i.e. maximum usage after skipping the peak 5% usage), in practice allowing some room (36h per month) for tests or bursts of usage.
What level of support is included in usage-based services?
Is outside business hours support available?
Yes, if you have subscribed to that service.
Can I use Professional Services credits in exchange for DataMiner credits?
No.