Questions related to commercial models
Can different commercial models exist in the same organization?
No. Licensing and usage are measured at organization level. Each organization selects one model, either perpetual licensing or usage-based. An organization with an active subscription can also buy Pay-Per-Use credits. As a company, you can have multiple organizations and select the model that fits best for a specific DataMiner System or specific DataMiner Systems.
Can I transition my perpetual licenses into subscription?
Yes. Get in touch with your Account Manager.
Are there any sign-up fees or one-time fees for usage-based models?
How is monthly usage of "data collection and control plane" calculated?
The sum of the maximum number of active Managed Objects (for Managed Objects with 100+ metrics) and metrics (Managed Objects under 100 metrics) at any given time. Metering follows the 95% percentile (i.e. maximum usage after skipping the peak 5% usage), in practice allowing some room (36h per month) for tests or bursts of usage.
What level of support is included in usage-based services?
Is outside business hours support available?
Yes, if you have subscribed to that service.
Can I use Professional Services credits in exchange for DataMiner credits?