DataMiner Support Services

The benefits of the DataMiner Support Services include:

• All software updates and upgrades for core DataMiner software and connectors.
• Unlimited remote technical support during business hours.
• Proactive Support services

Tip

For more information about our regular business hours, refer to our Support Services Terms.

DataMiner Support Services are supplied at no charge commencing the date of delivery and continuing for a period of 6 months.

After this initial period, Support Services can be purchased on an annual basis.

Optionally, Support Services can be extended with out-of-business-hours support for priority level 1 issues. This extension is chargeable from day 1, i.e. the initial period of 6 months at no charge is not applicable here.

To take full advantage of Proactive Support, your DMS must be connected to dataminer.services. This service is supplied at no extra charge with a Perpetual-Use License or with a DataMiner System running on usage-based services.

Important

The scope of DataMiner Support Services is limited to DataMiner software: core software, connectors, and cloud components. It excludes any third-party components, except for tickets related to database content for supported databases. If you opt for self-managed infrastructure for DataMiner or storage nodes, you are responsible for configuring, maintaining, updating, and patching the respective infrastructure setup.