Service Orchestration: configuring SLA creation

When the DataMiner service associated with a booking is available, an SLA can automatically be created to monitor the service.

At the start time of the booking, a predefined SLA configuration will be applied, based on what the user has selected when creating the booking.

To configure this:

1. In the Booking Manager app, go to Config > Services and SLA, and enable the SLA option.

2. Create a view for the SLA element in the Surveyor.

3. On the same Booking Manager tab as before, specify the name of the view you have created in the SLA View parameter.

4. Make sure there is at least one SLA configuration defined in the system. To do so:

   1. Open an existing SLA, go to the SLA Configuration page and click Save/Load Config.

   2. In the pop-up window, enter the file name in the Configuration Name box and click the green check mark.

   3. Click the Save button.

5. In the Booking Manager app, configure the SLA Tracking Mode parameter and the associated "Tracking" parameters to define when tracking should be enabled. See SLA settings.

6. When you create a booking, in the first step of the Booking Wizard:

   1. Make sure Create SLA is selected.

   2. In the drop-down box next to Create SLA, select the SLA configuration you want to use.