Retrieving tickets using the Ticketing Gateway API

Important

The Ticketing Gateway API is obsolete. It is not supported with STaaS and is no longer available from DataMiner 10.6.0/10.6.3 onwards.

Tickets can be retrieved in a number of ways. See the following examples.

Note

To filter tickets, you can pass a list of TicketLinks and a ticket filter.

If you pass a list of TicketLinks, you will receive all Tickets that have at least one matching TicketLink.
Ticket filters are FilterElements of type Ticket. They can be built using ANDFilterElement<Ticket> or ORFilterElement<Ticket>.

To filter tickets quickly, do the following:

use one of the default TicketingExposers (DataminerID, TicketID, or ResolverID), or
use ReflectiveExposer to create a custom filter.

Retrieving tickets by ticket field

public Ticket RetrieveTicketByField()
{
    var outputTickets = Helper.GetTickets(filter: ReflectiveExposer.DictField<Ticket, object>("CustomTicketFields","User").Equal("Jane"));
    if (outputTickets.Count() != 1) return null;
    return outputTickets.First();
}

Retrieving tickets by state

public Ticket RetrieveTicketByState()
{
    var outputTickets = Helper.GetTickets(filter: ReflectiveExposer.DictField<Ticket, object>("CustomTicketFields","State").Equal(0));
    //Alternatively:
    var alternative = Helper.GetTickets(filter: ReflectiveExposer.DictField<Ticket, object>("CustomTicketFields","State") .Equal(new GenericEnumEntry<int>() { Name = "Created", Value = 0 }));
    if (outputTickets.Count() != 1) return null;
    return outputTickets.First();
}

Retrieving tickets by link

public Ticket RetrieveTicketByLink() {
    var outputTickets = Helper.GetTickets(new TicketLink[] { TicketLink.Create(new Skyline.DataMiner.Net.ElementID(123, 456)) });
    if (outputTickets.Count() != 1) return null;
    return outputTickets.First();
}

Retrieving tickets by ticket field resolver

public Ticket[] RetrieveTicketByResolverID(TicketFieldResolver resolver) {
    var outputTickets = Helper.GetTickets(filter: TicketingExposers.ResolverID.Equal(resolver.ID));
    return outputTickets.ToArray();
}

Retrieving tickets page by page

private static long PagingCookie = -1;
private static int PageSize = 2;
private static int totalTickets = 10;
private IEnumerable<Ticket> RetrieveNextPage() {
    List<Ticket> result;
    //The maximum number of tickets retrieved by this method is pageSize * amount of DMAs in the DMS
    if (PagingCookie == -1)
    {
        result = Helper.NewPagingRequest(PageSize, out PagingCookie, out totalTickets, filter: TicketingExposers.DataMinerID.Equal(123)).ToList();
    }
    result = Helper.NextPagingRequest(PagingCookie).ToList();
    if (result.Count < PageSize) PagingCookie = -1;
    return result;
}

Table of Contents

Retrieving tickets using the Ticketing Gateway API

Important

Note