Troubleshooting – DaaS

DataMiner as a Service (DaaS) is a cloud-hosted DataMiner deployment managed by Skyline. While most investigation steps are similar to those of an on-premises setup, there are some key differences because of Skyline hosting the environment.

This page outlines the typical starting points for investigating issues with a DaaS setup and is intended for internal use by Skyline teams such as TechSupport.

Investigation steps

To begin an investigation on a DaaS setup:

1. Connect to the setup via Remote Desktop.

   Tip

   For more information, refer to TechSupport's internal guide on how to connect to a DaaS setup (link for Skyline employees only).

2. Verify whether the DataMiner System is running.

3. Attempt to log in locally via DataMiner Cube.

4. If login is successful, check if the system is responsive.

5. If the system is responsive, check if the cloud tunnel is down.

6. If the tunnel is down, follow the steps under Investigating dataminer.services connection issues and contact the Skyline Cloud team for further assistance.

Note

Proactive monitoring via CDMR tracks the availability of user logins on DaaS systems. If a login attempt fails, an automatic ticket is created and assigned to Skyline TechSupport.