Ticketing 2.0.3

Prerequisites

• DataMiner 10.5.9/10.6.0 or higher must be installed.

• Standard Data Model Registration 2.0.x or higher must be installed.

• The user installing Ticketing needs the following user permissions:

  • General > Elements > Add
  • General > Alarms > Allow to add or update hyperlinks
  • General > Alarms > Properties > Add and General > Alarms > Properties > Edit

• Any users who will use the Ticketing Solution (including the user installing the solution) will need to have write access to the root view and the Ticketing Lock Manager element under the root view (via Permissions > Views; see Configuring a user group).

• Installing the following apps alongside the Ticketing Solution will provide access to additional functionality:

  • MediaOps.Plan 1.4.x or higher: Required to be able to assign people to tickets.
  • InfraOps: Required to be able to link assets to tickets.

Fixes

Ticket type enum field display issue [ID 45143]

Previously, UI handling for adding ticket type fields was refactored to make the code cleaner and easier to maintain. However, this change introduced an issue when an enum field was followed by another field. The UI did not properly clean up previous fields before adding enum options, which caused display issues.

This issue has now been resolved, restoring the correct behavior while keeping the improved code structure.