Outages

The Outages page aggregates the outages recorded for every SLA in the inventory.

KPI cards

At the top of the page, KPI cards summarize the number of ongoing outages, the total number of outages, the total downtime, and the corrected time.

Filtering

You can filter the outage list

• by SLA,
• by whether an outage is ongoing or resolved, and
• by whether an outage counts against the SLA.

Editing an outage

For each outage, you can see whether it counted against the SLA or was excluded. You can also edit an outage inline to add or update

• a correction (in minutes) and a motivation, and
• a ticket reference.

Important

Whenever you enter a correction, you must provide a motivation. Otherwise, you cannot save your change.