SLA Manager

The DataMiner SLA Manager (SLAM) Standard Solution turns the SLA data already present on your DataMiner System into a managed, actionable inventory. It discovers all SLA elements across every DataMiner Agent in your cluster, synchronizes them into a managed inventory, and presents them in a web application that combines this configuration with live compliance data from the SLA elements themselves.

SLA Manager includes support for the following capabilities:

• Discovery and synchronization of all SLA elements across your DataMiner System.
• A managed inventory of SLAs, enriched with service level tier, objective type, admin state, and validity information.
• Automatic classification of SLAs into primary, secondary, and standalone services.
• A fleet-level dashboard with compliance, health, and outage KPIs.
• A dedicated page to quickly find the SLAs that need attention.
• A penalty box to pin the SLAs you want to keep a close eye on.
• Full SLA lifecycle management (create, edit, and delete) from the web app.
• Reusable configuration templates for SLA creation.
• Outage management, with inline editing of corrections, motivations, and ticket references.
• Trend charts and a live compliance dashboard for all registered SLAs.
• One-click synchronization from the web app.

The solution includes a dedicated web app where you can view and manage your SLAs.

For more information about how to install the solution, see Installing SLA Manager.