Accessing the Ticketing app

To access the Ticketing app:

• In DataMiner Cube, go to Apps > Ticketing, or

• Go directly to the link https://[MyDataMiner]/Ticketing or http://[MyDataMiner]/Ticketing, depending on your setup.

Note

• The standalone Ticketing app can be accessed using Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.
• When you embed the Ticketing app in another page, e.g. in Visual Overview, from DataMiner 10.0.13 onwards, you can add embed=true to its URL in order to hide the sidebar and header bar of the app. You can also add a filter in the Ticketing URL to only show tickets affecting a specific element, service, view or redundancy groups. To do so, add a filter in the following format: affecting=[type]/[DataMiner ID]/[object ID], where [type] can be element, service, view or redundancy group. For example: affecting=element/299/31

Caution

If you use a DataMiner version prior to DataMiner 10.1.7, we strongly advise that you use HTTPS when you use DataMiner client applications over public internet. If you do not do so, all information – including logon credentials – is sent as plain, unencrypted text over the internet. From DataMiner 10.1.7 onwards, client-server communication is encrypted by default. See also: Setting up HTTPS on a DMA.

Accessing the Ticketing app via dataminer.services

If you have been granted remote access to a DataMiner System via dataminer.services, you can connect as follows:

1. Go to the public URL of the remote DataMiner System. See Remote access.

2. Log on to dataminer.services. See Logging on.

3. Log on to the remote DataMiner System using your DataMiner login credentials.

   Note

   If your DataMiner account is linked to your dataminer.services account, you will be logged in automatically with that linked DataMiner account.

4. Click the Ticketing icon.