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Specifying an SLA in a service template

In a service template, it is possible to specify that an SLA should be generated along with its generated services.

To do so:

  1. Go to the SLA tab of the service template card.

  2. Select Create SLA.

  3. To create custom properties for the SLA, in the Properties section, click Add SLA property.

Note

If an existing service template is updated to include an SLA element, while it did not include one before, an SLA element will be created. Similarly, if an existing service template is updated to no longer include an SLA element, the SLA element will be removed when the service template is applied.

Tip

See also: Business Intelligence

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