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Regarding antivirus software

It is possible to install antivirus software on a DMA. However, you need to keep in mind that this is going to consume resources of the server. As such, we recommend that you do not install such software if the server is in a well-protected environment.

If you do install antivirus software on the server, you must:

  • Avoid scheduled virus scans affecting the available resources for the DataMiner software at certain moments in time.

  • Exclude the following directories:

    • C:\Skyline DataMiner
    • C:\Program Files\Skyline Communications
    • In case you are using self-managed storage instead of Storage as a Service, the data directories of the databases (e.g. C:\ProgramData\Cassandra)

  • Exclude the following processes:

    • All DataMiner processes (process names starting with "SL" or "DataMiner").
    • The NATS processes nats-account-server.exe and nats-streaming-server.exe.
    • In case you are using self-managed storage instead of Storage as a Service, the process(es) of the database application(s) you are using with DataMiner (e.g. Cassandra).

    Below you can find a list of the main processes used by DataMiner and their paths. However, note that this list is not exhaustive, and other processes also may need to be excluded depending on your specific setup.

    Name Path
    DataMiner APIGateway C:\Program Files\Skyline Communications\DataMiner APIGateway\DataMiner APIGateway.exe
    DataMiner ArtifactDeployer C:\Program Files\Skyline Communications\DataMiner ArtifactDeployer\DataMiner ArtifactDeployer.exe
    DataMiner BrokerGateway C:\Program Files\Skyline Communications\DataMiner BrokerGateway\DataMiner BrokerGateway.exe
    DataMiner CloudFeed C:\Program Files\Skyline Communications\DataMiner CloudFeed\DataMiner CloudFeed.exe
    DataMiner CloudGateway C:\Program Files\Skyline Communications\DataMiner CloudGateway\DataMiner CloudGateway.exe
    DataMiner CommunicationGateway C:\Program Files\Skyline Communications\DataMiner CommunicationGateway\DataMiner CommunicationGateway.exe
    DataMiner Copilot C:\Program Files\Skyline Communications\DataMiner Copilot\DataMiner Copilot.exe
    DataMiner CoreGateway C:\Program Files\Skyline Communications\DataMiner CoreGateway\DataMiner CoreGateway.exe
    DataMiner DataAggregator C:\Program Files\Skyline Communications\DataMiner DataAggregator\DataMiner DataAggregator.exe
    DataMiner DataAPI C:\Program Files\Skyline Communications\DataMiner DataAPI\DataMiner DataAPI.exe
    DataMiner FieldControl C:\Program Files\Skyline Communications\DataMiner FieldControl\DataMiner FieldControl.exe
    DataMiner GQI C:\Program Files\Skyline Communications\DataMiner GQI\DataMiner GQI.exe
    DataMiner ModelHost C:\Program Files\Skyline Communications\DataMiner ModelHost\DataMiner ModelHost.exe
    DataMiner Orchestrator C:\Program Files\Skyline Communications\DataMiner Orchestrator\DataMiner Orchestrator.exe
    DataMiner StorageModule C:\Program Files\Skyline Communications\DataMiner StorageModule\DataMiner StorageModule.exe
    DataMiner SupportAssistant C:\Program Files\Skyline Communications\DataMiner SupportAssistant\DataMiner SupportAssistant.exe
    DataMiner UserDefinableApiEndpoint C:\Program Files\Skyline Communications\DataMiner UserDefinableApiEndpoint\DataMiner UserDefinableApiEndpoint.exe
    NAS C:\Skyline DataMiner\NATS\nats-account-server\nssm.exe
    NATS C:\Skyline DataMiner\NATS\nats-streaming-server\nats-streaming-server.exe
    C:\Skyline DataMiner\NATS\nats-streaming-server\nats-server.config
    SLAnalytics C:\Skyline DataMiner\Files\x64\SLAnalytics.exe
    SLASPConnection C:\Skyline DataMiner\Files\x64\SLASPConnection.exe
    SLAutomation C:\Skyline DataMiner\Files\SLAutomation.exe
    SLDataGateway C:\Skyline DataMiner\Files\x64\SLDataGateway.exe
    SLDataMiner C:\Skyline DataMiner\Files\SLDataMiner.exe
    SLDMS C:\Skyline DataMiner\Files\SLDMS.exe
    SLElement C:\Skyline DataMiner\Files\x64\SLElement.exe
    SLGSMGateway C:\Skyline DataMiner\Files\SLGSMGateway.exe
    SLLog C:\Skyline DataMiner\Files\SLLog.exe
    SLNet C:\Skyline DataMiner\Files\SLNet.exe
    SLNetCOMService C:\Skyline DataMiner\Files\SLNetCOMService.exe
    SLScheduler C:\Skyline DataMiner\Files\SLScheduler.exe
    SLSNMPAgent C:\Skyline DataMiner\Files\SLSNMPAgent.exe
    SLSpectrum C:\Skyline DataMiner\Files\SLSpectrum.exe
    SLWatchDog C:\Skyline DataMiner\Files\x64\SLWatchDog.exe
    SLXml C:\Skyline DataMiner\Files\SLXml.exe

If you install antivirus software on client machines, exclude the DataMiner Cube directories %LocalAppData%\Skyline\DataMiner\DataMinerCube.

Note
  • These restrictions do not apply for Windows Defender.
  • Deploying antivirus software on Cassandra, OpenSearch, or Elasticsearch nodes may affect performance. If this is the case, we recommend excluding the data and logs directories from the antivirus scans.
Caution

Failing to make these adjustments when using antivirus software may cause undesired operational problems with your DataMiner System, which are not covered under warranty or support. See Exclusions and Supported products in the Support services terms.

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