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Failed to get log file

If Cube is unable to load its log files, it will show an error code in the following format:

Failed to get log file (<HTTP Error Code> - <ErrorMessage>)

This can have various causes, depending on the error code and message. You can find more detailed information about this below.

401 - Unauthorized

Failed to get log file (401 - Unauthorized)

This error code and message can have the following possible causes:

  • Possible cause: Some DLLs and/or services do not have the correct rights.

    Resolution: On the server, go to C:\Skyline DataMiner\Tools and run dcomConfig.exe as administrator.

  • Possible cause: When HTTPS got configured recently and you get this error, something is likely to be misconfigured. If this is the root cause, you may also get a pop-up message mentioning "Your connection is not private", giving you the option to proceed or to not enter the site. This depends on the type of certificate used.

    Resolution: Double-check your HTTPS configuration. The most likely cause is that the HTTPS tag in MaintenanceSettings.xml was not correctly configured.

    Tip

    See also:

403 - Forbidden

Failed to get log file (403 - Forbidden)

This error code and message can have the following possible cause:

  • Possible cause: This usually occurs when a proxy server is configured. To check if this is indeed the case, open a command prompt on the server and execute the following command:

    netsh winhttp show proxy

    If the result shows the proxy server used and the bypass list, a proxy server is indeed configured.

    Resolution: Add all IPs and hostnames of the DMAs to the proxy exception list. You can do so by opening a command prompt on the server and executing the following command:

    netsh winhttp set proxy proxy-server="<proxy-server IP>" bypass list="<IPs/hostnames to be excluded>"

500 - Internal Server Error

Failed to get log file (500 - Internal Server Error)

This error code and message can have the following possible cause:

  • Possible cause: This can be caused by an issue with the permissions on either C:\Skyline DataMiner or C:\Skyline DataMiner\Logging.

    Resolution: Go to C:\Skyline Dataminer\Tools and run ConfigureIIS.bat as administrator. If this does not work, verify that permissions are granted to the groups Users and/or Authenticated Users on both C:\Skyline DataMiner and C:\Skyline DataMiner\Logging.

General troubleshooting

If none of the possible causes above apply, here is how you can gather more information:

  • Test if you can retrieve the log file via the ViewLog tool:

    http://<DMA IP>/tools/ViewLog.asp?log=SLDataMiner&host=<DMA IP>

    This will retrieve the raw log file.

  • Check the log files in the folder C:\inetpub\logs\LogFiles\W3SVC1.

To troubleshoot further, take a look at the questions on DataMiner Dojo and check if someone has already encountered a similar problem. If not, post a question of your own with your specific use case.

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