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Local user not pushed to Windows

Affected versions

From DataMiner 10.4.0 [CU4]/10.4.7 onwards.

Cause

Changes introduced in DataMiner 10.4.0 [CU4]/10.4.7 could cause the code to push an empty password to Windows for a user that was created prior to these DataMiner versions. This is not accepted by Windows, causing the user to not be created in Windows.

Fix

No fix is available yet.

Description

If a local user was created on a DataMiner version prior to 10.4.0 [CU4]/10.4.7, it can occur that DataMiner fails to push this user to Windows. This can for instance happen in the following situations:

  • During a hardware migration, the user will fail to be created during startup. In SLDataMiner.txt, you will find a log entry Failed to create user <name> , windows returned with error code: <...>.
  • When a new Agent is added to the DMS, during the initial sync or during a midnight sync, the user will not be created on the new Agent, and the Agent will generate a notice Unable to add user: ....
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