Problem when DMA server is named DATAMINER

Affected versions

• Main Release versions from DataMiner 10.4.0 [CU2] to 10.4.0 [CU8].
• Feature Release versions from DataMiner 10.4.5 to 10.4.11.

Cause

From DataMiner 10.4.0 [CU2]/10.4.5 onwards, a change to the user validation causes the built-in user account to no longer have the necessary rights if the computer name is "DATAMINER", resulting in various errors.

Workaround

Change the computer name. However, note that a new DataMiner license file will need to be generated after you do so. To obtain a license file, contact dataminer.licensing@skyline.be.

Fix

Install DataMiner 10.4.0 [CU9]/10.4.12.

Description

If the computer name of a DataMiner server is DATAMINER, from DataMiner 10.4.0 [CU2]/10.4.5 onwards, the DMA no longer functions correctly. This issue can have the following symptoms:

• SLProtocol RTEs occur.
• The SLSNMPManager logging mentions FATAL ERROR: Init Failed, while getting a pointer to SLXml (GetXmlCookie failed) - The client is unknown. (hr = 0x8004028A).
• The SLDataMiner logging mentions Init SNMP Manager V1 failed. Unknown Error (hr = 0x80004005) and multiple instances of IDataMiner::NotifyDataMiner|ERR|0|Finished [0x0000000000000242] - NT_SET_PARAMETER by External data with error. (You don't have permission to perform this action. (hr = 0x800402CC)).