Table of Contents

Finding a root cause

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    %% Define blocks %%
    START([Find the root cause])
    Investigate([Where to start?])
    CheckStartup{{Does the DMA start up?}}
    CHECK1{{Any critical issues? }}
    identify{{Identify issue per... }}
    AlarmsServicesTrending{{Is it an issue related to <br>alarms, services, or trending?}}
    DMAStartupIssues([To DMA Startup Issues<br>flowchart])
    critical([To Critical Issues<br>flowchart])
    ProcessFlowcharts([Process])
    Module([Module])
    Which{{What is your issue related to?}}
    Alarms([Alarms])
    Services([Services])
    Trending([Trending])
    %% Connect blocks %%
    START --- CheckStartup
    CheckStartup ---|Yes| CHECK1
    CheckStartup --- |No| DMAStartupIssues
    CHECK1 --- |Yes| critical
    CHECK1 ---- |No| AlarmsServicesTrending
    AlarmsServicesTrending ---|Yes|Which
    AlarmsServicesTrending ----|No|identify
    identify --- ProcessFlowcharts
    identify --- Module
    Which --- Alarms
    Which --- Services
    Which --- Trending
    %% Define hyperlinks %%
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    click DMAStartupIssues "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Startup_Issues.html" "DMA Startup Issues"
    click ProcessFlowcharts "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Process_Identification/Troubleshooting_Process_Identification.html" "Process identification"
    click Module "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Identify_Per_Module/Troubleshooting_Identify_Per_Module.html" "Identify per module"
    click Trending "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Trending.html" "Trending"
    click Services "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Services.html" "Services"
    click Alarms "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Alarms.html" "Alarms"
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Examples of critical issues

Critical issues Why are these critical?
RTEs/Runtime Errors RTEs may inhibit the flow of information in your DMS.
Process crashes Process crashes may cause interaction of DataMiner internal processes to fail and cause a DataMiner restart.
Process disappearances Process disappearances may cause interaction of DataMiner internal processes to fail and cause a DataMiner restart.
Propose changes