SLSNMPManager.exe

About SLSNMPManager

SLSNMPManager controls all communication from and to devices using the SNMP protocol.

Communication types: SNMPv1, v2 & v3.

SLSNMPManager troubleshooting flowchart

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flowchart TD
Title["SLSNMPManager"]:::Start
Title---L{{"Are RTEs present in the system?"}}:::Decision
L----|No|U{{"Is SNMP functionality broken?"}}:::Decision
U----|No|S{{"Does the device respond as expected?"}}:::Decision
S----|No|T["Fix device communication."]:::Start
S----|Yes|I
U----|Yes|M{{"Is 1 of the 3 SLSNMPManager<br>processes consuming more <br>CPU/memory than the others?"}}:::Decision
M----|Yes|V["Collect memory dump of that process only."]:::InfoAccNoClick
V----I
M----|No|W["Collect memory dump of all 3 processes."]:::InfoAccNoClick
W----I
L---|Yes|F["RTE troubleshooting:<br/>\- Verify RTE Count = 1.<br/>\- Check memory/CPU usage of SLPort.<br/>\- Run collector and<br>include memory dump."]:::InfoAccNoClick
F---G["Check SLErrors and SLErrorsInProtocol."]:::InfoAccNoClick
G---H{{"Can you link the issues with a connector? (Check for a new connector in the system.)"}}:::Decision
H---|Yes| K{{"Stop the element(s) using the connector. Has this solved the issue?"}}:::Decision
H---|No| J["\- Investigate the root cause<br> of the leak/RTE/crash.<br/>\- Check information events.<br/>\- Check the Recycle Bin.<br/>\- Check Event Viewer."]:::InfoAccNoClick
J---I
K---|Yes| Log["\- Add or update the Portlog.txt file in the Skyline DataMiner folder.<br/>\- Contact the connector developer to find the root cause in the protocol."]:::InfoAccNoClick
K---|No| I["Contact software team with the information and memory dump."]:::Start
XX([Start page]):::External
click XX "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Finding_a_Root_Cause.html" "Go to the start page"
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classDef Decision fill:#4BAEEA,stroke:#000070,stroke-width:0px, color:#FFFFFF;
classDef Start fill:#1E5179,stroke:#000070,stroke-width:0px, color:#FFFFFF;
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Note

Three SLSNMPManager processes will always run simultaneously, one for each version of SNMP.
In the DataMiner.xml file, you can customize which ports are used. For more information, see Changing SNMP agent ports.
Ensure that the data source is communicating as expected and that all OIDs respond properly with the expected data types.

Table of Contents

SLSNMPManager.exe

About SLSNMPManager

SLSNMPManager troubleshooting flowchart

Note