Table of Contents

SLSNMPManager.exe

About SLSNMPManager

SLSNMPManager controls all communication from and to devices using the SNMP protocol.

Communication types: SNMPv1, v2 & v3.

SLSNMPManager troubleshooting flowchart

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flowchart TD
Title["SLSNMPManager"]:::Start
Title---L{{"Are RTEs present <br>in the system?"}}:::Decision
L----|No|U{{"Is SNMP <br>functionality broken?"}}:::Decision
U----|No|S{{"Does the device <br>respond as expected?"}}:::Decision
S----|No|T["Fix device communication."]:::Start
S----|Yes|I
U----|Yes|M{{"Is 1 of the 3 SLSNMPManager <br>processes consuming more CPU/<br>memory than the others?"}}:::Decision
M----|Yes|V["Collect memory dump of <br>that process only."]:::InfoAccNoClick
V----I
M----|No|W["Collect memory dump of <br>all 3 processes."]:::InfoAccNoClick
W----I
L---|Yes|F["RTE troubleshooting:<br/>- Verify RTE Count = 1.<br/>- Check memory/CPU <br>usage of SLPort.<br/> - Run collector and <br>include memory dump."]:::InfoAccNoClick
F---G["Check SLErrors <br>and SLErrorsInProtocol."]:::InfoAccNoClick
G---H{{"Can you link the issues <br>with a connector?<br/>(Check for a new <br>connector in the system.)"}}:::Decision
H---|Yes| K{{"Stop the element(s) using the connector.<br/>Has this solved the issue?"}}:::Decision
H---|No| J["- Investigate the root cause<br> of the leak/RTE/crash.<br/>- Check information events.<br/>- Check the Recycle Bin.<br/>- Check Event Viewer."]:::InfoAccNoClick
J---I
K---|Yes| Log["- Add or update the Portlog.txt file in <br/>the Skyline DataMiner folder.<br/>- Contact the connector developer to <br/>find the root cause in the protocol."]:::InfoAccNoClick
K---|No| I["Contact software team with the <br/>information and memory dump."]:::Start
XX([Start page]):::External
click XX "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Finding_a_Root_Cause.html" "Go to the start page"
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classDef Decision fill:#4BAEEA,stroke:#000070,stroke-width:0px, color:#FFFFFF;
classDef Start fill:#1E5179,stroke:#000070,stroke-width:0px, color:#FFFFFF;
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Note
  • Three SLSNMPManager processes will always run simultaneously, one for each version of SNMP.
  • In the DataMiner.xml file, you can customize which ports are used. For more information, see Changing SNMP agent ports.
  • Ensure that the data source is communicating as expected and that all OIDs respond properly with the expected data types.
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