Table of Contents

SatPort Incident Manager

About

The purpose of this connector is to listen to the ticketing application. When a new ticket is detected, the connector automatically attempts to forward it to iPaaS (Integration Platform as a Service).

Key Features

  • External owner registration: On startup, the connector registers its element name as an external owner within the ticketing application. This allows users to explicitly assign tickets to the connector.

  • Automatic ticket forwarding: When a ticket's external owner matches the connector’s element name, it is automatically forwarded to iPaaS. iPaaS then creates the corresponding record in ServiceNow, ensuring that both systems stay in sync.

Technical Reference

Note

For detailed technical information, refer to our technical documentation.

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