DataMiner Support Services
In addition to the default Standard Limited Warranty, you can enjoy the benefits of the DataMiner Support Services. These include:
- All software updates and upgrades for core DataMiner software and connectors.
- Unlimited remote technical support during business hours.
- Free-of-charge DataMiner Cloud Services essential package.
For more information about our regular business hours, refer to our Support Services Agreement.
DataMiner Support Services are supplied at no charge commencing the date of delivery and continuing for a period of 6 months.
After this initial period, Support Services can be purchased on an annual basis. Optionally, they can be extended with out-of-business-hours support for priority level 1 issues.