DataMiner Support Services

In addition to the default Standard Limited Warranty, you can enjoy the benefits of the DataMiner Support Services. These include:

• All software updates and upgrades for core DataMiner software and connectors.
• Unlimited remote technical support during business hours.
• Free-of-charge DataMiner Cloud Services essential package.

Tip

For more information about our regular business hours, refer to our Support Services Agreement.

DataMiner Support Services are supplied at no charge commencing the date of delivery and continuing for a period of 6 months.

After this initial period, Support Services can be purchased on an annual basis.

Optionally, Support Services can be extended with out-of-business-hours support for priority level 1 issues. This extension is chargeable from day 1, i.e. the initial period of 6 months at no charge is not applicable here.