GetTicketFields
Important
- The Ticketing app is obsolete. It is no longer available from DataMiner 10.6.0/10.6.2 onwards.
- DataMiner Ticketing is not supported on systems using Storage as a Service (STaaS).
Use this method to retrieve the fields for a particular ticket type (called “domain” in the Ticketing app).
This method can also be used to see which third-party fields are available, and which DataMiner fields are linked to which third-party field (by checking the ExternalFieldName tag in the DMATicketField array).
Input
| Item | Format | Description |
|---|---|---|
| connection | String | The connection ID. See ConnectApp. |
| ticketTypeID | GUID | The GUID of the ticket type. |
Output
| Item | Format | Description |
|---|---|---|
| GetTicketFieldsResult | Array of DMATicketField | Array containing two sets of DMATicketField entries, with the fields for this ticket type in DataMiner, and the fields for the corresponding third-party ticket type, respectively. |