GetTicketFields
Use this method to retrieve the fields for a particular ticket type (called “domain” in the Ticketing app).
This method can also be used to see which third-party fields are available, and which DataMiner fields are linked to which third-party field (by checking the ExternalFieldName tag in the DMATicketField array).
Note
DataMiner Ticketing requires a Cassandra database as well as a specific license. From DataMiner 10.0.13 onwards, it also requires an indexing database. For more information on acquiring a Ticketing license, contact the Skyline Sales department.
Caution
- DataMiner Ticketing is being retired. See DataMiner functionality evolution and retirement for more details.
- DataMiner Ticketing is not supported on systems using Storage as a Service (STaaS).
Input
| Item | Format | Description |
|---|---|---|
| connection | String | The connection ID. See ConnectApp. |
| ticketTypeID | GUID | The GUID of the ticket type. |
Output
| Item | Format | Description |
|---|---|---|
| GetTicketFieldsResult | Array of DMATicketField | Array containing two sets of DMATicketField entries, with the fields for this ticket type in DataMiner, and the fields for the corresponding third-party ticket type, respectively. |