Installing the Ticketing Solution

1. Make sure you have the following DataMiner user permissions:

   • General > Elements > Add
   • General > Alarms > Allow to add or update hyperlinks
   • General > Alarms > Properties > Add and General > Alarms > Properties > Edit

2. Confirm whether the prerequisites are met for the version of the solution you are about to install.

   These prerequisites are listed at the top of the release notes for each specific version, see e.g., Ticketing 2.1.0.

3. Look up the Ticketing package in the DataMiner Catalog.

4. If all prerequisites are met, click the Deploy button.

   Tip

   For more details on deploying items from the Catalog, see Deploying a Catalog item to your system.

Note

When you first install the Ticketing Solution, a set of sample tickets will be created to demonstrate the key Ticketing concepts and to allow you to explore the app and its workflows without starting from an empty environment.