Installing the Ticketing Solution

1. Make sure you have the following DataMiner user permissions:

   • General > Elements > Add
   • General > Alarms > Allow to add or update hyperlinks
   • General > Alarms > Properties > Add and General > Alarms > Properties > Edit

2. Confirm whether the following prerequisites are met:

   • DataMiner 10.5.9/10.6.0 or higher is installed.

   • Standard Data Model Registration 2.0.x or higher is installed.

   • DataMiner users who will use the Ticketing Solution (including the user installing the solution) have write access to the root view and the Ticketing Lock Manager element under the root view (via Permissions > Views; see Configuring a user group).

   • Optionally, but highly recommended, as this will provide access to additional functionality:

     • MediaOps.Plan 1.4.x or higher: Required to be able to assign people to tickets.
     • InfraOps: Required to be able to link assets to tickets.

3. Look up the Ticketing package in the DataMiner Catalog.

4. If all prerequisites are met, click the Deploy button.

   Tip

   For more details on deploying items from the Catalog, see Deploying a Catalog item to your system.