Table of Contents

Viewing a list of outages

One or more alarms that potentially affect the SLA at a particular time are grouped in an outage. To view a list of outages, go to the Outage list page of the SLA element. The following information is indicated for each outage:

  • Adm. State: Shows whether the SLA was tracking or not at the time when the outage occurred.

  • Current window: Shows whether the outage occurred in the current window or not.

  • Outage impact: The impact of the outage, taking in account the violation filters and offline window configuration.

  • Begin Timestamp and End Timestamp: Show when the outage occurred.

  • Outage: Shows the duration of the outage.

  • Outage Corrected: Shows the duration of the outage with corrections applied.

  • Violation: Shows the duration of the violation, taking into account the SLA settings (e.g. violation filter settings).

  • Correction and Motivation: Show a possible correction on the outage, and its motivation.

    Note
    • For more information on how to make corrections on outages, see Making corrections to existing outages.
    • If there is currently an outage, but a delay time is applicable, the outage impact is not yet set to 0%. This is only done afterwards, once the outage is closed, if the outage is in fact shorter than the delay time.
    • Timeout alarms are only registered by SLAs from DataMiner 9.5.5 onwards. By default, they have 0% impact, but this can be modified using violation filters.
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