Table of Contents

Contacting tech support

When you encounter an issue with the software and you need help to resolve it, contact DataMiner tech support by creating a ticket using the Support application.

If for some reason you cannot access the Support application and create a ticket, you can instead contact Skyline's Support helpdesk:

  • Email: techsupport@skyline.be

  • Phone (during business hours):

    • Belgium: +32 51 33 19 25
    • Portugal: +351 308 80 6270
    • United States: +1 754 218 2040

  • 24/7 support (only for critical issues with severe impact; additional charges will apply):

    • All regions: +32 474 101 888
    • North America: +1 754 218 2045

For our 24/7 support terms, refer to Out-of-business hours support.

For more information about our general support terms, refer to Support services terms: on premises or Support terms: SaaS, depending on your setup.

Tip

For more information about the data you will need to collect in order to report an issue, see Collecting data to report an issue to Technical Support.

Note

For some specific issues, you may be able to contact a specific support team directly. In that case, this will be indicated in the relevant section in this documentation.

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