Table of Contents

SLPort.exe

About SLPort

SLPort controls all communication from and to devices connected to either a serial or an IP port.

Communication types: HTTP, Web Socket, serial, smart-serial, GPIB, SSH and OPC.

SLPort troubleshooting flowchart

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flowchart TD
A[SLPort]:::Start
A----L{{"Are RTEs present <br>in the system?"}}:::Decision
L----|No|U{{"Which functionality <br>is broken?"}}:::Decision
U----M["HTTP"]:::InfoAccNoClick
M----|Query device API <br>using an HTTP tool.|S
U----N["Serial"]:::InfoAccNoClick
N----|Query the device <br>using Hercules.|S{{"Does the device <br>respond as expected?"}}:::Decision
S----|No|T["Fix device <br>communication."]:::Solution
S----|Yes|I
L---|Yes|F["RTE troubleshooting:<br/>- Verify RTE Count = 1.<br/>- Check memory/CPU <br>usage of SLPort.<br/> - Run collector and <br>include memory dump."]:::InfoAccNoClick
F---G["Check SLErrors and <br>SLErrorsInProtocol."]:::InfoAccNoClick
G---H{{"Can you link the <br>issues with a connector?<br/>(Check for a new <br>connector in the system.)"}}:::Decision
H---|Yes|K{{"Stop the element(s) <br>using the connector.<br/>Has this solved <br>the issue?"}}:::Decision
H---|No|J["- Investigate the root cause <br>of the leak/RTE/crash:<br/>- Check information events.<br/>- Check the Recycle Bin.<br/>- Check Event Viewer."]:::InfoAccNoClick
J---I
K---|Yes|Log["- Add or update <br>the Portlog.txt file in  <br/>the Skyline DataMiner folder.<br/>- Add the IP of the <br>affected devices to <br/>the Portlog.txt file."]:::InfoAccNoClick
Log---|After 5 min of logging<br/> into SLPort.txt|I
K---|No|I["Contact software team with the <br/>information and memory dump."]:::Solution
XX([Start page]):::InfoAccClick
click XX "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Finding_a_Root_Cause.html" "Go to the start page"
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Note
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