Table of Contents

SLPort.exe

About SLPort

SLPort controls all communication from and to devices connected to either a serial or an IP port.

Communication types: HTTP, Web Socket, serial, smart-serial, GPIB, SSH and OPC.

SLPort troubleshooting flowchart

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flowchart TD
A[SLPort]:::Start
A----L{{"Are RTEs present in the system?"}}:::Decision
L----|No|U{{"Which functionality is broken?"}}:::Decision
U----M["HTTP"]:::InfoAccNoClick
M----|Query device API using an HTTP tool.|S
U----N["Serial"]:::InfoAccNoClick
N----|Query the device using Hercules.|S{{"Does the device respond as expected?"}}:::Decision
S----|No|T["Fix device communication."]:::Solution
S----|Yes|I
L---|Yes|F["RTE troubleshooting:<br/>- Verify RTE Count = 1.<br/>- Check memory/CPU usage of SLPort.<br/> - Run collector and include memory dump."]:::InfoAccNoClick
F---G["Check SLErrors and SLErrorsInProtocol."]:::InfoAccNoClick
G---H{{"Can you link the issues with a connector? "}}:::Decision
H---|Yes|K{{"Stop the element(s) using the connector. Has this solved the issue?"}}:::Decision
H---|No|J["\- Investigate the root cause of the leak/RTE/crash:<br/>\- Check information events.<br/>\- Check the Recycle Bin.<br/>\- Check Event Viewer."]:::InfoAccNoClick
J---I
K---|Yes|Log["\- Add or update the Portlog.txt file in the Skyline DataMiner folder.<br/>\- Add the IP of the affected devices to the Portlog.txt file."]:::InfoAccNoClick
Log---|After 5 min of logging into SLPort.txt|I
K---|No|I["Contact software team with the information and memory dump."]:::Solution
XX([Start page]):::InfoAccClick
click XX "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Finding_a_Root_Cause.html" "Go to the start page"
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