Table of Contents

Class Ticket

Namespace
Skyline.DataMiner.Net.Ticketing
Assembly
SLNetTypes.dll

Represents a ticket used by the Ticketing Gateway.

[Serializable]
[JsonObject(MemberSerialization.OptIn)]
public class Ticket : IManagerIdentifiableObject<TicketID>, IManagerIdentifiableObject<Guid>, IManagerFilterableObject<Ticket>, CustomDataType, DataType, ITrackLastModified
Inheritance
Ticket
Implements
IManagerIdentifiableObject<TicketID>
IManagerIdentifiableObject<Guid>
Extension Methods

Examples

private Ticket CreateTicket(TicketFieldResolver resolver)
{
	Ticket ticket = new Ticket();
	ticket.CustomFieldResolverID = resolver.ID;
	ticket.CustomTicketFields["State"] = new GenericEnumEntry<int>() { Name = "Created", Value = 0 };
	ticket.CustomTicketFields["Status"] = "Created";
	ticket.CustomTicketFields["User"] = "Geoffrey";
	ticket.CustomTicketFields["Accnr"] = (long)789456123;
	ticket.CustomTicketFields["Mail"] = "Geoffry@KingsLanding.gov";
	ticket.CustomTicketFields["Addr"] = "789456123@internal.gov";
	ticket.CustomTicketFields["Quality"] = 0.9;
	ticket.CustomTicketFields["Score"] = 0x54;
	ticket.Links.Add("Links", new TicketLink[]{ new TicketLink(new Skyline.DataMiner.Net.ElementID(123, 456)) });

	string error;
	if(!Helper.SetTicket(out error, ref ticket))
	{
		throw new DataMinerException("Something went wrong while creating the ticket: " + error);
	}

	return ticket;
}

The code snippet shown in the example uses hard-coded values for the ticket fields. In real implementations, these values will be known either by user input or by polling the third-party ticketing system.

Constructors

Ticket()

Initializes a new instance of the Ticket class.

Ticket(TicketID)

Initializes a new instance of the Ticket class using the specified ticket ID.

Ticket(Guid)

Initializes a new instance of the Ticket class using the specified ticket GUID.

Fields

CreationDate

Gets the creation time of this ticket.

WasStitched

Gets a value indicating whether this object was stitched.

Properties

CustomFieldResolverID

Gets or sets the ID of the TicketFieldResolver associated with this ticket.

CustomTicketFields

Gets or sets the custom ticket fields of this ticket.

DataTypeID

Gets a string representation of the ticket ID of this ticket.

FromMigration
ID

Gets or sets the unique identifier of this ticket.

Module

Gets or sets the module to which a ticket belongs.

UID

This is the unique identifier of the ticket.

Methods

AddTicketLink(string, TicketLink)

Adds the specified ticket link to the links set with the specified key.

Clone()

Creates a new object that is a copy of the current instance.

Equals(Ticket)

Determines whether the specified Ticket object is equal to the current object.

Equals(object)

Determines whether the specified object is equal to the current object.

FiltersTo(Ticket)

Checks if this object qualifies for the specified filter.

FromIndexedJson(string)

Converts a JSON string to a Ticket object.

FromJson(string)

Parses the specified JSON string and creates a Ticket object.

GetChangedProperties(Ticket)

Compares this ticket to another ticket and returns a set of all the properties that are different.

GetFileFriendlyTicketLinks()

Gets the file-friendly links of this ticket in JSON format.

GetHashCode()

Calculates the hash code for this object.

GetTicketField(string)

Gets the TicketField with specified name.

GetTicketFieldResolver()

Returns the TicketFieldResolver when the Ticket has been stitched

GetTicketFields()

Gets the fields of this ticket.

GetTicketLinks()

Gets the links of this ticket.

GetTicketLinksJson()

Gets the links of this ticket in JSON format.

MergeWithAlarmProperties(Ticket, TicketFieldResolver, AlarmEventMessage)

Merges the alarm properties from the AlarmEventMessage in the ticket fields when the TicketFieldResolver defines an AlarmFilterField.

MergeWithOverrideProperties(Ticket, List<TicketFieldOverrideConfig>, TicketFieldResolver, AlarmEventMessage)

Merges the alarm properties and default values in the ticket fields as defined in the override fields.

RaiseEvent(PropertyChangedEventHandler, PropertyChangedEventArgs)
RaiseEventAsync(PropertyChangedEventHandler, PropertyChangedEventArgs)
RaiseEventAsync<T>(EventHandler<T>, T)
RaiseEvent<T>(EventHandler<T>, T)
RemoveTicketLink(string, TicketLink)

Removes the specified ticket link.

SetCreationDate(DateTime)

If you are a client. Don't use this!

Stitch(Func<Guid, TicketFieldResolver>)

Stitches this ticket with the specified ticket provider.

TicketFieldAsCustomSerializableJson()

Returns a Skyline.DataMiner.Net.ToolsSpace.Collections.JSONSerializableDictionary instance with the custom ticket fields.

ToFilter<T>()

Returns a new FilterElement<T> instance based on this ticket.

ToIndexedJson()

Converts this Ticket to a JSON string

ToInterOp()
ToJson()

Converts this ticket to a JSON string.

ToString()

Returns a string that represents the current object.

ToStringArray()

Converts this ticket to a string array.

toType(string[])

Events

PropertyChanged

The event that is triggered when a property of the Ticket object changes.

Propose changes