Frequently asked questions about DataMiner client applications

• How do I send info about my DataMiner client to Technical Support?

• How do I reinstall the DataMiner Cube browser app?

• What should I do if I cannot connect to a DMA using the DataMiner Cube browser app?

• Can I still use the DataMiner Cube browser app in Internet Explorer?

How do I send info about my DataMiner client to Technical Support?

In case of problems, Skyline Technical Support may ask you to provide version information and/or debug information. Below, you can find how you can gather the requested information.

Tip

See also: Collecting data to report an issue to Technical Support

Sending version information to Technical Support

1. In DataMiner Cube, go to Apps > About.

2. In the About box, click the Versions tab.

3. At the bottom of the dialog box, click Copy Versions Information.

4. Paste the text in a new email message, and send the information to techsupport@skyline.be.

Sending debug information to Technical Support

1. In DataMiner Cube, go to Apps > About (in the General section).

2. At the bottom of the About box, click Email Debug Information.

   A new email message containing the debug information will open.

   Note

   You may get a warning, saying that an application (DataMiner Cube) is trying to send an email message from your computer.

3. Send the information to techsupport@skyline.be.

How do I reinstall the DataMiner Cube browser app?

If the security policy of your company or computer allows it, the DataMiner Cube browser app is automatically downloaded and installed onto your computer the first time you try to open the user interface in Microsoft Edge in IE compatibility mode.

To reinstall the browser app, you need to clean the XBAP cache:

1. Browse to one of the following addresses:

   https://[DMA]/Tools
   http://[DMA]/Tools
   

2. Click Clean DataMiner Cube XBAP Cache and then click Run.

3. Open Microsoft Edge in IE compatibility mode and, depending on your setup, go to one of the following addresses:

   https://[DMA]/dataminercube
   http://[DMA]/dataminercube
   

Note

In the above-mentioned addresses, replace “[DMA]” by the IP address or the hostname of the DataMiner Agent you want to connect to.

What should I do if I cannot connect to a DMA using the DataMiner Cube browser app?

Note

While using the DataMiner Cube browser application is still supported, we highly recommend using the desktop application instead. See Installing the DataMiner Cube desktop application.

1. Check if Microsoft Edge has been correctly configured to run Cube for this DMA.

   See Configuring Microsoft Edge to run DataMiner Cube.

2. If Edge has been configured correctly, clear the XBAP cache:

   1. Go to http(s)://[DMA IP or name]/tools.

   2. Click Clean Skyline DataMiner XBAP Cache.

   3. Click Run.

3. If the problem persists, contact DataMiner Technical Support.

Can I still use the DataMiner Cube browser app in Internet Explorer?

Support for the DataMiner Cube browser app has ended as of DataMiner 10.3 (see Third-party software support life cycle).

For earlier DataMiner versions, we also recommend using the desktop application. See Installing the DataMiner Cube desktop application.

Though the browser app is still supported in older DataMiner versions, it should no longer be used in Internet Explorer, as Microsoft support for Internet Explorer ended in 2022 (see Lifecycle FAQ - Internet Explorer and Microsoft Edge). You can instead open the DataMiner Cube browser app in Microsoft Edge. See Configuring Microsoft Edge to run DataMiner Cube.